According to Gartner, although “the need to manage fraud remains an imperative for most SRM leaders, reducing false positives and minimizing impact on customer UX are just as important as driving down fraud rates.” 1
Read the latest Market Guide to get Gartner guidance and learn about steps you can take to combat fraud, contain costs, and support a better user experience, including:
1 Gartner, “Market Guide for Online Fraud Detection” Akif Khan, Jonathan Care, 12 July 2021
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