2021 MARKET GUIDE FOR ONLINE FRAUD DETECTION

According to Gartner, although “the need to manage fraud remains an imperative for most SRM leaders, reducing false positives and minimizing impact on customer UX are just as important as driving down fraud rates.” ¹

Read the latest Market Guide to get Gartner guidance and learn about steps you can take to combat fraud, contain costs, and support a better user experience, including:

• “Deploy fraud detection tools to support identity proofing and authentication use cases”
• “Rationalize the OFD technology stack by using vendors who offer multiple capabilities”
• “In digital commerce, use OFD tools to address other forms of revenue leakage”
• “In banking, investigate the use of vendor-hosted or SaaS-based transaction monitoring” ¹

¹ Gartner, “Market Guide for Online Fraud Detection” Akif Khan, Jonathan Care, 12 July 2021

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